Hades Bet customer support
A slow payout or a rejected bonus code is the usual reason a chat is opened at Hades Bet, and the chat, the e-mail address and the web form are all open 24 hours a day. Agents answer in English, Dutch, French and German, with a translator for other languages.
Channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24/7 | Codes, login, short questions |
| E-mail support@hadesbet.com | 24/7 | Documents, disputes, written record |
| Web form | 24/7 | Requests from the help page |
| Help centre | Always | Bonuses, verification, technical issues, account, responsible gaming |
A faster answer
- The transaction reference and method are given in the first message.
- The account e-mail is stated at the start.
- A screenshot is attached for an error.
- One question per message.
- The code and deposit date are quoted for a missing bonus.
E-mail and written confirmation
A held withdrawal or a removed bonus is raised by e-mail, because the thread keeps a dated record on both sides. Documents are uploaded from the account page, with e-mail as the fallback, and a short message with the account e-mail, the date, the amount and the question is enough to begin.
Help centre
The help centre covers bonuses, verification, technical problems, account management and responsible gaming. When a chat answer differs from the published terms, a written confirmation is requested by e-mail before anything is changed on the account.
Your questions answered
When is support available?
Around the clock, every day, by chat, e-mail and web form.
Which languages are supported?
English, Dutch, French and German, with a translator for others.
How are documents sent?
Uploaded from the account page; e-mail only when the upload fails.
How is a self-exclusion set?
By a request to support, which applies a time-out or a self-exclusion and confirms it in writing.
